Refunds & Returns

At TrendyHatters, we stand behind the quality of our products and want you to be delighted with your purchase. If you’re not 100% happy, we’re more than happy to help with returns or exchanges under the following guidelines:

1. Eligibility & Timeframe

  • Returns or exchanges must be requested within 10 days of delivery.
  • Items must be unused, unworn, and in original packaging with tags attached.

2. How to Initiate a Return/Exchange ♻️

  1. Contact Support: Email support@trendyhatters.com with your order number and reason for return.
  2. Approval: Our team will review your request and provide a Return Authorisation (RA) number and instructions within 1–2 business days.
  3. Ship Back: Include the RA number with your return and mail to:

support@trendyhatters.com

3. Return Conditions

  • Non-Returnable Items:
    • Clearance/final sale items (marked at checkout).
    • Earrings, cosmetics, lingerie, swimwear, or hygiene-related products (for safety reasons).
  • Bras/Bralettes: May be returned only if tags are attached and unused.

4. Shipping & Processing

  • Customer Responsibility: You are responsible for return shipping costs unless the item is defective/incorrect. We recommend insured, trackable shipping (we are not liable for lost/damaged returns).
  • Processing Time: Refunds/exchanges are processed within 5–7 business days after we receive your return.

5. Refunds & Exchanges 🔄

  • Refunds: Issued to the original payment method within 3–5 business days post-processing. Shipping fees are non-refundable. 💸
  • Exchanges: Subject to availability. For faster service, we recommend placing a new order.
  • Instant Options: Prefer store credit? Get it immediately upon return approval.

6. Special Cases 🌟

  • Defective/Damaged Items: Contact us immediately within 48 hours for a free replacement or refund.
  • Gift Cards: Non-refundable.

7. Policy Updates

TrendyHatters reserves the right to modify this policy at any time. Changes will be posted on this page.

8. Never Ship Back:

  • Keep It & Refund: For low-cost items (<$20), we may refund you without returning.

💡 No-Risk Guarantee:

  • Changed your mind? No problem! We aim for 100% satisfaction, not red tape.

Questions?
Email support@trendyhatters.com – our team is here to assist!